Shipping policy

We hope you have enjoyed your online shopping experience with DC HOUSE. Please read below for more information about our shipping policies.

 How long does delivery take?

This depends on your location. We typically process orders within 1-3 business days. Warehouse delivery can take 3-7 days. Delivery details will be provided in your confirmation email.

What countries do you ship to?

We offer a free shipping service for most of mainland from our Canada local warehouse.

I ordered more than one item. Will they all be delivered at the same time?

We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.

Can I change the delivery address of my package after it has been shipped out?

Unfortunately, we cannot change the shipment once the product is en route,but you can cancel an order within 60 minutes and reorder with accurate details.

Notes:

Unfortunately, we are unable to change the delivery address once the product is in transit. However, you can cancel your order by contacting us within one hour of placing your order and place a new order with the correct details.

All orders must have a valid street address. If the wrong address is provided by the customer, and this leads to the package being lost or otherwise becoming unrecoverable, the customer shall bear the loss. our will not replace the order or issue a refund.

What should I do if I receive the wrong product?

Please contact us to the replacement.

ORDER PROCESSING

Procession time can take between 1-3 business days.

The time it takes to prepare your item(s) to ship from our warehouse. This includes preparing your items, performing quality checks, and packing for shipment.

SHIPPING TIME

Shipping from	Shipping to	Shipping time	tracking information
CA warehourse	Most of the CA states	5 - 7 business days	tracked

 

Note: The shipping times mentioned above refer to the estimated times of business days that the shipment will take after an order has been shipped. Business days do not include Saturday/Sunday and any public holidays. These estimates are based on normal circumstances and are not a guarantee of delivery times. We are not responsible for the failures or delays in delivery resulting from any force majeure event, such as natural disaster, bad weather, war, and any other event beyond our direct control, such as public holidays and customs issues.